Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer’s account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.
Due to technical error, payment is being charged on the Customer’s Card/Bank Account but the enrollment for the transaction is unsuccessful and the customer will get a complete refund.
The Customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
The application in the prescribed format should be sent to easypesaleshead@gmail.com
The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Easype Payment Solutions Private Limited
Privacy Policy
We, A corporation incorporated under the laws of company’s act 2013, are registered hereinafter referred to as Easype Payment Solutions Private Limited. At Easype Payment Solutions Private Limited, we have the utmost respect for your privacy and value your trust the most. This Privacy Policy gives details about how all your data is collected, used, and stored by us. This Privacy Policy of Easype Payment Solutions Private Limited is advised to be read carefully. By using and downloading the Easype Payment Solutions Private Limited website/WAP site/application you give us the consent expressly to use and disclose your personal information by our Privacy Policy. Please do not access or use Easype Payment Solutions Private Limited, if you do not agree to our terms of the policy.
Note:Easype Payment Solutions Private Limited’s privacy policy may change from time to time without any prior notification. We request you to kindly review the policy periodically, to make sure that you are well aware of the changes if any. This Privacy policy will apply to the Easype Payment Solutions Private Limited desktop website, applications, and mobile WAP site.
General
We will not rent, share or sell your personal information to any third-party vendor. Your mobile number/email address will not be used for any unsolicited SMS and/or emails. Any SMS and/or emails sent by Easype Payment Solutions Private Limited will be only in connection with all the necessary provisions of agreed products and services and this Privacy Policy.
Periodically, the general statistical information about Easype Payment Solutions Private Limited and its users might be revealed, such as type and number of goods and services purchases, number of visitors, etc.
We reserve all the right to communicate any personal information of yours to any third party who makes a request that we are legally compliant to for its disclosure.
Personal Information
Personal information indicates and includes all the necessary information which can be linked to an individual or can help in identifying an individual, like name, mailing address, address, email ID, telephone number, cardholder name, credit card number, card expiration date, and other information like data card, mobile phone, DTH service, Smart Tags, electricity connection and any details which might be provided by the user voluntarily in connection while availing any of the Easype Payment Solutions Private Limited services.
At the time of browsing through Easype Payment Solutions Private Limited, information may be collected regarding the details of the mobile/tab, domain, and host from where you access the Internet, Internet service provider (ISP) in use, Internet Protocol (IP) address of the device or, and other anonymous statistical site data.
Use of Personal Information
We use the personal information of customers to provide them with the products and services they have explicitly requested for. To troubleshoot concerns, resolve disputes, collect money, help promote safe services, measure the interest of consumers in our services, updates, product, updates, services, detect and protect against error, customize your experience, enforce Easype Payment Solutions Private Limited’s terms and conditions, fraud and other criminal activity, etc.
Your contact information is used to send offers based on your interests and previous orders. We may ask you occasionally to complete our online surveys which are completely optional. Contact information and other demographic information ( like age, gender, zip code, etc.). This data helps us to customize your experience at Easype Payment Solutions Private Limited, providing you with content that might interest you and displaying the content according to your choices and preferences.
Cookies
A “cookie” is a piece of information that is stored on a web browser by a web server so that it can be read back later from the browser. Cookie and tracking technology is used by Easype Payment Solutions Private Limited depending on the offered features. No personal information of the user will be collected through cookies and tracking technology. However, if any personally identifiable information is provided earlier then such information might be tied to the cookies. Tracking and aggregate cookie information may be shared with third parties.
Links to Other Sites
There are other websites linked to our site that may collect your personally identifiable information. Easype Payment Solutions Private Limited is not responsible for the consent of the websites linked or privacy practices.
Security
The security measures that are in place at Easype Payment Solutions Private Limited to protect the misuse, loss, and alteration of the information under our possession are stringent. Whenever you access or change your account information, a secured server is used by us. We adhere to strict guidelines once your information is in our possession and protect it against unauthorized access.
Consent
By using Easype Payment Solutions Private Limited and/or by your personal information, you give us the consent to collect and use the information you disclose on Easype Payment Solutions Private Limited by our Privacy Policy, including but are not explicitly limited to your consent for sharing information as per the privacy policy.
We at Easype Payment Solutions Private Limited are required to make a manual verification or an automated IVR call for every cash-on-delivery (COD) order to the customer. You will receive this call for verification even if your number is registered and you have opted for Do Not Disturb (DND).
For merchants accepting payments through Easype Payment Solutions Private Limited for their stores/shops/websites/apps
Online queries in Easype Payment Solutions Private Limited merchants dashboard
Response time – 24 Hours
If Easype Payment Solutions Private Limited needs additional time then the customer will be informed of the same along with the valid reason for the delay in processing and expected resolution timelines.through electronic mode in favour of the applicant and confirmation sent to the mailing address given in the online transaction screenshot or proof form, within a period of 21 calendar days on receipt of such claim. It will take 3-21 days for the money to show in your bank account depending on your bank’s policy.
Return: You can Return the products within 1-5 days
Cancellation: Orders can only be cancelled within 24 hours of Placement. After this period, cancellation requests may not be accepted.
Refund : Refund will be credited to your account within 1-7 business days